Return and refund policy

Thank you for shopping at Looperry. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

  • You have 30 calendar days from the date you received your item to request a return.

  • To be eligible for a return:

    • The item must be unused, in its original condition, and in the original packaging.

    • Proof of purchase (order number or receipt) is required.

How to Initiate a Return

  1. Contact our support team at looperrysupp@hotmail.com within 30 days of receiving your item.

  2. Include your order number, reason for return, and any supporting photos (if applicable).

  3. We will respond within 2 business days with instructions on how to return the item.

  4. Once your return is approved, you’ll receive the return shipping address.

    • Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment.

  • Refunds may take up to 14 business days to appear, depending on your bank or payment provider.

Non-Returnable Items

  • Perishable goods (e.g. food, flowers)

  • Personal care items (e.g. cosmetics, underwear)

  • Gift cards

  • Downloadable software or digital products

Exchanges

If you received a defective or damaged item, we will offer a replacement or a full refund. Please contact us immediately at looperrysupp@hotmail.com.

Contact Us

If you have any questions about our return and refund policy, please contact us at:
📧 looperrysupp@hotmail.com
📞 +44 113 245 9212
📍 76 Dwerryhouse Lane, Liverpool, L11 2SB, United Kingdom